:root{color:#17211d;font-synthesis:none;text-rendering:optimizelegibility;background:#f4f7f5;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0}button,input{font:inherit}button{cursor:pointer}h1,h2,p{margin:0}.app-shell{grid-template-columns:240px minmax(0,1fr);height:100vh;display:grid;overflow:hidden}.login-page{background:radial-gradient(circle at 0 0,#0b8f6124,#0000 34%),#f4f7f5;grid-template-columns:minmax(0,1fr) 420px;align-items:stretch;min-height:100vh;padding:34px;display:grid}.login-hero{align-content:center;max-width:760px;padding:42px;display:grid}.brand-mark{color:#fff;background:#0b8f61;border-radius:12px;justify-content:center;align-items:center;width:54px;height:54px;margin-bottom:22px;display:flex}.login-hero h1{letter-spacing:-.02em;max-width:640px;font-size:46px;line-height:1.05}.login-hero p{color:#4f5f59;max-width:620px;margin-top:18px;font-size:18px;line-height:1.55}.login-highlights{flex-wrap:wrap;gap:10px;margin-top:28px;display:flex}.login-highlights span{color:#35443f;background:#fff;border:1px solid #dfe8e2;border-radius:999px;padding:9px 12px;font-weight:700}.login-card{background:#fff;border:1px solid #dfe8e2;border-radius:10px;align-self:center;gap:18px;padding:26px;display:grid;box-shadow:0 20px 55px #11231c14}.login-card h2{font-size:25px}.login-card p{color:#66746f;margin-top:5px}.login-card label{color:#35443f;gap:8px;font-weight:800;display:grid}.login-card input{border:1px solid #d7e1dc;border-radius:8px;outline:none;padding:13px}.login-card input:focus{border-color:#0b8f61;box-shadow:0 0 0 3px #0b8f611f}.sidebar{background:#fff;border-right:1px solid #dfe8e2;flex-direction:column;gap:18px;padding:20px 16px;display:flex}.brand{align-items:center;gap:12px;padding:4px 2px 12px;display:flex}.brand-icon{color:#fff;background:#0b8f61;border-radius:8px;justify-content:center;align-items:center;width:42px;height:42px;display:flex}.brand strong,.brand span{display:block}.brand span{color:#66746f;margin-top:2px;font-size:13px}.nav-list{gap:8px;display:grid}.sidebar-footer{border-top:1px solid #e7efeb;gap:10px;margin-top:auto;padding-top:14px;display:grid}.sidebar-footer span{color:#66746f;font-size:13px}.sidebar-footer button{color:#35443f;background:#f7faf8;border:1px solid #dfe8e2;border-radius:8px;align-items:center;gap:8px;padding:10px;display:flex}.nav-item{color:#485852;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:10px;padding:12px;display:flex}.workspace{grid-template-rows:auto auto minmax(0,1fr);gap:14px;min-width:0;padding:22px 28px;display:grid;overflow:hidden}.topbar{justify-content:space-between;align-items:center;gap:16px;display:flex}.eyebrow{color:#0b8f61;letter-spacing:.08em;text-transform:uppercase;margin-bottom:6px;font-size:12px;font-weight:800;display:block}.topbar h1{font-size:27px;line-height:1.2}.topbar p,.panel p{color:#66746f;margin-top:4px}.primary-action,.chat-actions button,.composer button{color:#fff;background:#0b8f61;border:0;border-radius:8px;justify-content:center;align-items:center;gap:8px;font-weight:800;display:inline-flex}button:disabled{cursor:not-allowed;opacity:.55}.primary-action{padding:11px 14px}.primary-action.full{width:100%;padding:13px 16px}.notice{border-radius:8px;padding:10px 12px}.notice.error{color:#be123c;background:#fff1f2;border:1px solid #fecdd3}.metrics-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.metrics-grid.compact{min-height:88px}.metric-card{background:#fff;border:1px solid #dfe8e2;border-radius:8px;gap:6px;min-width:0;padding:14px;display:grid}.metric-card.large{padding:18px}.metric-card svg{color:#0b8f61}.metric-card span{color:#66746f;font-size:13px}.metric-card strong{font-size:25px;line-height:1}.inbox-layout{grid-template-columns:330px minmax(390px,1fr) 250px;gap:14px;min-height:0;display:grid}.conversation-list,.chat-panel,.contact-panel,.panel{background:#fff;border:1px solid #dfe8e2;border-radius:8px;min-width:0}.conversation-list{grid-template-rows:auto auto auto minmax(0,1fr);display:grid;overflow:hidden}.list-header{border-bottom:1px solid #eaf0ed;justify-content:space-between;align-items:center;padding:15px 16px;display:flex}.list-header span{color:#66746f;margin-top:2px;font-size:13px;display:block}.search-box{color:#66746f;border-bottom:1px solid #eaf0ed;align-items:center;gap:8px;padding:10px 14px;display:flex}.search-box input{border:0;outline:none;width:100%;min-width:0}.filters{flex-wrap:wrap;gap:7px;padding:11px 14px;display:flex}.filter{color:#485852;white-space:nowrap;background:#f7faf8;border:1px solid #dfe8e2;border-radius:999px;padding:7px 10px}.filter.active{color:#fff;background:#0b8f61;border-color:#0b8f61}.conversation-scroll,.messages{min-height:0;overflow-y:auto}.conversation-item{text-align:left;background:0 0;border:0;border-top:1px solid #edf3ef;width:100%;padding:14px 16px;display:block}.conversation-item.selected,.conversation-item:hover{background:#f0faf5}.conversation-row,.conversation-meta,.chat-header,.chat-actions,.composer,.panel-title-row{align-items:center;display:flex}.conversation-row,.chat-header,.panel-title-row{justify-content:space-between;gap:12px}.conversation-row span,.conversation-item p{color:#66746f;font-size:13px}.conversation-item p{text-overflow:ellipsis;white-space:nowrap;margin-top:6px;overflow:hidden}.conversation-meta{flex-wrap:wrap;gap:6px;margin-top:10px}.status,.tag{border-radius:999px;padding:4px 8px;font-size:12px}.status.bot{color:#08714b;background:#e6f5ee}.status.humano{color:#1d4ed8;background:#e8f0fe}.status.pendente{color:#c2410c;background:#fff7ed}.status.resolvido{color:#485852;background:#edf2ef}.tag{color:#415066;background:#eef2f6}.chat-panel{grid-template-rows:auto minmax(0,1fr) auto;display:grid;overflow:hidden}.chat-header{border-bottom:1px solid #eaf0ed;padding:14px 16px}.chat-header h2{font-size:18px}.chat-header span{color:#66746f;margin-top:3px;font-size:13px;display:block}.chat-actions{gap:8px}.chat-actions button{padding:9px 10px}.messages{background:#eef6f2;flex-direction:column;gap:10px;padding:16px;display:flex}.message{border-radius:8px;max-width:min(76%,560px);padding:10px 12px}.message.contact{background:#fff;align-self:flex-start}.message.bot{background:#dff5ea;align-self:flex-end}.message.agent{background:#dbeafe;align-self:flex-end}.message.system{background:#edf2ef;align-self:center}.message.preview{align-self:stretch;max-width:520px}.message p{line-height:1.45}.message span{color:#66746f;text-align:right;margin-top:6px;font-size:12px;display:block}.composer{border-top:1px solid #eaf0ed;gap:10px;padding:12px}.composer input{border:1px solid #dfe8e2;border-radius:8px;outline:none;width:100%;min-width:0;padding:12px}.composer input:focus{border-color:#0b8f61}.composer input:disabled{color:#7b8a84;background:#f3f6f4}.composer button{width:46px;height:44px}.contact-panel{padding:16px;overflow-y:auto}.contact-panel dl{gap:14px;margin:18px 0 0;display:grid}.contact-panel dt{color:#66746f;margin-bottom:3px;font-size:12px}.contact-panel dd{overflow-wrap:anywhere;margin:0}.dashboard-page,.home-page,.bot-page{gap:14px;min-height:0;padding-bottom:4px;display:grid;overflow-y:auto}.panel-grid,.bot-page{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr)}.panel-grid{gap:14px;display:grid}.panel{padding:18px}.action-panel{align-content:start;gap:12px;display:grid}.action-panel button{color:#17211d;text-align:left;background:#f7faf8;border:1px solid #dfe8e2;border-radius:8px;padding:14px;font-weight:800}.action-panel button:hover{color:#08714b;border-color:#0b8f61}.panel h2{font-size:18px}.bar-row{grid-template-columns:150px minmax(0,1fr) 44px;align-items:center;gap:10px;margin-top:18px;display:grid}.bar-row span{color:#485852}.bar-track{background:#edf3ef;border-radius:999px;height:10px;overflow:hidden}.bar-track div{border-radius:inherit;background:#0b8f61;height:100%}.operation-list,.flow-list{gap:12px;margin-top:16px;display:grid}.operation-list div,.flow-item{background:#f7faf8;border:1px solid #e4ece8;border-radius:8px;padding:14px}.operation-list span,.flow-item span,.muted{color:#66746f}.operation-list strong,.flow-item strong,.flow-item span{display:block}.flow-item{align-items:center;gap:12px;display:flex}.flow-item svg{color:#0b8f61}.history-panel{min-height:320px}.history-chart{grid-template-columns:repeat(14,minmax(34px,1fr));align-items:end;gap:10px;height:220px;margin-top:22px;padding-bottom:6px;display:grid;overflow-x:auto}.history-day{align-items:center;gap:8px;min-width:42px;display:grid}.history-day>span{color:#66746f;text-align:center;font-size:12px}.history-bars{background:#f5f8f6;border:1px solid #e7efeb;border-radius:8px;justify-content:center;align-items:end;gap:3px;height:172px;padding:8px 6px;display:flex}.bar{border-radius:999px 999px 3px 3px;width:8px;min-height:6px;display:block}.received,.legend.received{background:#0b8f61}.messages-bar,.legend.messages-bar{background:#2563eb}.resolved-bar,.legend.resolved-bar{background:#f59e0b}.chart-legend{flex-wrap:wrap;gap:14px;margin-top:12px;display:flex}.chart-legend span{color:#4f5f59;align-items:center;gap:6px;font-size:13px;display:flex}.legend{border-radius:999px;width:9px;height:9px;display:inline-flex}.bot-preview{align-content:start;gap:14px;display:grid}.empty-state{color:#66746f;padding:18px}.muted{margin-top:12px}.sidebar{color:#fff;background:#111714;border-right:0}.brand span,.sidebar-footer span{color:#a9b7b1}.nav-item{color:#d9e4df}.nav-item.active,.nav-item:hover{color:#fff;background:#1d2a25}.sidebar-footer{border-top-color:#26342e}.sidebar-footer button{color:#fff;background:#18231f;border-color:#2b3a34}.support-console{grid-template-columns:370px minmax(480px,1fr) 280px;gap:16px;min-height:0;display:grid;overflow:hidden}.queue-panel,.conversation-stage,.customer-panel,.dashboard-hero{background:#fff;border:1px solid #dfe8e2;border-radius:8px;min-width:0}.queue-panel{grid-template-rows:auto auto auto auto minmax(0,1fr);display:grid;overflow:hidden}.queue-top{justify-content:space-between;align-items:center;padding:18px;display:flex}.queue-top h2{font-size:24px}.live-badge{color:#08714b;background:#ecfdf5;border:1px solid #bbf7d0;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:800}.queue-tabs{gap:8px;padding:0 18px 14px;display:flex;overflow-x:auto}.queue-tabs button{color:#485852;background:#f5f8f6;border:1px solid #e0e8e4;border-radius:999px;flex:none;padding:9px 12px;font-weight:700}.queue-tabs button.active{color:#fff;background:#0b8f61;border-color:#0b8f61}.console-search{border-top:1px solid #eaf0ed;border-bottom:1px solid #eaf0ed;margin:0}.queue-count{align-items:baseline;gap:8px;padding:12px 18px;display:flex}.queue-count strong{font-size:22px}.queue-count span{color:#66746f;font-size:13px}.queue-scroll{min-height:0;padding:8px;overflow-y:auto}.queue-item{text-align:left;background:0 0;border:0;border-radius:8px;align-items:flex-start;gap:12px;width:100%;padding:12px;display:flex}.queue-item+.queue-item{margin-top:4px}.queue-item.selected,.queue-item:hover{background:#eef8f3}.avatar{color:#fff;background:#17211d;border-radius:50%;flex:none;justify-content:center;align-items:center;width:38px;height:38px;font-size:12px;font-weight:900;display:inline-flex}.avatar.large{background:#0b8f61;width:46px;height:46px}.queue-copy{gap:6px;width:100%;min-width:0;display:grid}.conversation-row small,.queue-message,.recent-list small{color:#66746f;font-size:13px}.queue-message{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversation-stage{grid-template-rows:auto minmax(0,1fr) auto;display:grid;overflow:hidden}.stage-header{border-bottom:1px solid #eaf0ed;justify-content:space-between;align-items:center;gap:16px;padding:16px 18px;display:flex}.stage-contact{align-items:center;gap:12px;min-width:0;display:flex}.stage-contact h2{font-size:20px}.stage-contact span:not(.avatar){color:#66746f;margin-top:3px;font-size:13px;display:block}.console-messages{background:linear-gradient(#0b8f610f,#0b8f6105),#f4f8f6;padding:22px}.console-composer{background:#fff;padding:14px}.customer-panel{gap:14px;padding:16px;display:grid;overflow-y:auto}.customer-card{background:#f6faf8;border:1px solid #e1ebe6;border-radius:8px;padding:16px}.customer-card strong{font-size:20px;display:block}.customer-card p{color:#66746f;margin-top:6px}.customer-details{gap:12px;margin:0;display:grid}.customer-details div{border-bottom:1px solid #edf3ef;padding-bottom:12px}.customer-details dt{color:#66746f;margin-bottom:4px;font-size:12px}.customer-details dd{margin:0}.quick-actions{gap:10px;display:grid}.quick-actions button{color:#17211d;text-align:left;background:#f8fbf9;border:1px solid #dfe8e2;border-radius:8px;padding:12px;font-weight:800}.quick-actions button:hover{color:#08714b;border-color:#0b8f61}.executive-dashboard{gap:16px}.dashboard-hero{color:#fff;background:#111714;justify-content:space-between;align-items:center;padding:24px;display:flex}.dashboard-hero p{color:#cbd8d2;max-width:640px}.dashboard-hero h2{font-size:28px}.hero-score{background:#1d2a25;border:1px solid #31433b;border-radius:8px;gap:6px;min-width:180px;padding:18px;display:grid}.hero-score span{color:#b8c7c0;font-size:13px}.hero-score strong{font-size:34px}.dashboard-metrics .metric-card{box-shadow:0 10px 24px #11231c0d}.dashboard-grid{grid-template-columns:minmax(0,1.45fr) minmax(320px,.55fr);gap:16px;display:grid}.dashboard-grid.secondary{grid-template-columns:minmax(0,1fr) minmax(320px,.55fr)}.status-panel{align-content:start;display:grid}.status-list{gap:14px;margin-top:18px;display:grid}.status-row{grid-template-columns:120px minmax(0,1fr) 34px;align-items:center;gap:10px;display:grid}.recent-list{gap:8px;margin-top:16px;display:grid}.recent-list button{text-align:left;background:#f8fbf9;border:1px solid #e2ebe6;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:12px;display:flex}.recent-list button:hover{border-color:#0b8f61}.recent-list span:first-child{gap:4px;min-width:0;display:grid}.resolved-page{min-height:0;overflow-y:auto}.resolved-list{gap:8px;margin-top:18px;display:grid}.resolved-list button{text-align:left;background:#f8fbf9;border:1px solid #e2ebe6;border-radius:8px;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px;display:grid}.resolved-list button:hover{border-color:#0b8f61}.resolved-list strong,.resolved-list small{display:block}.resolved-list small,.resolved-list button>span:last-child{color:#66746f;font-size:13px}@media (width<=1180px){body{overflow:auto}.app-shell{grid-template-columns:1fr;height:auto;min-height:100vh;overflow:visible}.sidebar{border-bottom:1px solid #dfe8e2;border-right:0}.nav-list{display:flex;overflow-x:auto}.workspace{overflow:visible}.metrics-grid,.inbox-layout,.support-console,.dashboard-grid,.dashboard-grid.secondary,.home-page,.panel-grid,.bot-page{grid-template-columns:1fr 1fr}.contact-panel{grid-column:1/-1}.chat-panel,.conversation-stage{min-height:560px}.customer-panel{grid-column:1/-1}}@media (width<=780px){.login-page{grid-template-columns:1fr;padding:18px}.login-hero{padding:16px 4px}.login-hero h1{font-size:34px}.workspace{padding:18px}.topbar{flex-direction:column;align-items:flex-start}.metrics-grid,.inbox-layout,.support-console,.dashboard-grid,.dashboard-grid.secondary,.home-page,.panel-grid,.bot-page{grid-template-columns:1fr}.message{max-width:90%}.dashboard-hero,.stage-header{flex-direction:column;align-items:flex-start}.queue-panel,.conversation-stage{min-height:520px}}